🕒 Same-Day Delivery Sydney Wide | 📅 Open 7 days | 🚚 Free Eastern Suburbs & CBD * Conditions Apply

FAQs

Business Hours

For your convenience, our on-line store is open 24 hours a day 7 days a week. So browse through and pickout something to send to a friend or loved one … and really make their day.

Where is Sweetheart Florist located?

Freecall: 1300 138 267
Phone: 02 9386 9699
Fax: 02 9389 8682
Address: Sydney, NSW
Email: info@sweetheartflorist.com.au
Web: www.sweetheartflorist.com.au

Is providing my Credit Card details online safe?

YES – We use a securely encrypted on-line e-commerce connection. Your credit card details are fully encrypted prior to transmitting and are held on a secure SSL server. It is generally accepted that credit card transactions via the Internet are as safe as handing your card to sales assistants in normal shopping environments. If you prefer not to use this means of transfer, then please either phone or email your order to us directly.

Is there a delivery charge?

There is a delivery charge for same day delivery orders placed for / outside the times listed below;

Free Delivery Sydney Metro:
Monday to Friday between 9am - 2.00pm,
Saturday 9am – 2pm

For any other times, the normal delivery charges will apply,

After hours, and timed deliveries will have delivery charge. Delivery charge will have to be discussed directly with the florist, Please call us on 1300 138 267 or 02 9386 9699.

Weekday delivery times?

We can guarantee delivery with 24 hours notice. For further information do not hesitate to contact us.

All orders ordered after our 2.30 pm cut off on weekdays will be sent the next day, unless confirmed with the florist.

Weekend delivery times?

All weekend deliveries will be in the PM unless confirmed with the florist.

All orders ordered after our 2.00 pm cut off on weekends will be sent the next day, unless confirmed with the florist.

Can I cancel my order?

Once your order is submitted, a Cancelation fee of $50.00 will apply.

I am not sure what I want?

Here at Sweetheart Florist we are always happy to discuss all the different options available to you will endeavour to work out the best option for you. Do not hesitate to contact us & chat about what you are looking for.

Do we accept credit cards?

Yes, we accept most major credit cards being – Visa, Mastercard & American Express.

Do we provide an account facility?

We only extend credit accounts to companies – subject to approval. Please contact us for further information.

Do you have a refund policy?

We don’t refund. We may exchange the flowers should there be an issue, which must be reported to us within 24 hours.

Is delivery free in Sydney Metro on special occasions (Valentine's Day, Mothers Day and Public Holidays etc)?

No, delivery is not free on these occasions. We deliver until 10PM on the day before and of these occasions using our standard delivery service.